Retail Rocket science blog: Customer Retention

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Next Loyalty 2022, let’s walk together towards loyalty: 4-tips to make your customers happy with a personalised offer

Next Loyalty 2022, let’s walk together towards loyalty: 4-tips to make your customers happy with a personalised offer

At Retail Rocket, we are experts in customer loyalty and retention. Therefore we could not miss a meeting whose leitmotiv is the latest trends in...

How to Ensure a Seamless Experience and Increase Customer Retention: The Subtleties of Cross-Channel Communication

How to Ensure a Seamless Experience and Increase Customer Retention: The Subtleties of Cross-Channel Communication

90% of users, on average, use three devices a day to complete a task. Therefore, ensuring a seamless shopping experience and a consistent...

Churn Rate features: why customers leave you and how to avoid it

Churn Rate features: why customers leave you and how to avoid it

A 5% increase in Retention Rate delivers over 25% in revenue growth, according to a report by the consulting firm Bain & Company Inc. The reason?...

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